This new edition builds on the strengths of the popular first edition, providing an interesting, practical discussion of the interrelationship between communication and the field of training and development.

This open educational resource is designed to guide first-year college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in three major units—Communication Fundamentals, Applied Writing, and Oral Communication—the textbook is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues. By meeting the learning outcomes of Algonquin College’s first-year Communications course ENL1813 and its follow-up ENL1823 or equivalent, the textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace.

Communication @ Work is designed to guide college students in developing the vital communication skills that are necessary to succeed in the modern workplace. It is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues.

The content of this book is designed to help you be a more competent communicator. The four major objectives are:

Explain the fundamental processes that significantly influence communication.
Construct messages consistent with the diversity of communication purpose, audience, context, and ethics.
Respond to messages consistent with the diversity of communication purpose, audience, context, and ethics.
Utilize information literacy skills expected of ethical communicators.

Each section of this text is designed to help you recognize what you should be gaining from the text in support of our goal to help you be an effective communicator. The first thing you will see is an introduction of what will be covered in each subsequent chapter, followed by content that will offer you the opportunity to click on bolded terms for definitions, and finally, links to external resource materials (e.g., videos or other content).

Communication in the Real World: An Introduction to Communication Studies overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action. A key feature of this book is the integration of content regarding diversity and organizational communication in each chapter through examples and/or discrete sub-sections. Discussions of diversity are not relegated to feature boxes. Also integrated into the content are examples that are inclusive in terms of race, gender, sexuality, ability, age, marital status, religion, and other diverse identity characteristics.

This textbook was written and designed especially for College of the Canyons Communications students. The following chapters will cover topics such as: understanding cultural identity, social construction, cultural biases, and culture shock. There are two types of interactive features in this book to help you, the student, engage with the various concepts and procedures behind intercultural communication.

Communicating to Connect: Interpersonal Communication for Today introduces an undergraduate to a whole new world of concepts with an in-depth exploration of interpersonal communication. Theory and research that reflect what is currently known about interpersonal communication complement practical skills explaining why course concepts are important in an undergraduate’s everyday life. The narrative voice and culturally diverse examples, as well as relevant pictures, charts, graphs, videos, and multimedia enhance reading comprehension. In 13 units, this easy-to-navigate OER (Open Educational Resource) promotes the study of interpersonal communication to the world in the most accessible way possible. Ancillary materials are available upon request to support student learning and instructional planning.

This is both a human communication and public speaking text for the general education course.

This is both a human communication and public speaking text for the general education course.

This course focuses on both theoretical knowledge and hands on application projects. The course will prepare students to not only utilize Microsoft Word, Excel, PowerPoint, and Access software, but will also to be able to translate this knowledge to other similar application software commonly used in industry.
Chapter 1: Computers and Operating Systems - Hardware
Chapter 2: Computers and Operating Systems - Software
Chapter 3: Computers and Operating Systems - Security
Chapter 4: Processing Software - Concepts
Chapter 5: Processing Software - Formatting & Editing Techniques
Chapter 6: Processing Software - Inserting
Chapter 7: Processing Software - Other Features
Chapter 8: Presentations - Creating & Editing
Chapter 9: Presentations - Enhance
Chapter 10: Presentations - Add Media & Animation
Chapter 11: Spreadsheets
Chapter 12: Database Software - Database Objects
Chapter 13: Database Software - Querying a Database
Chapter 14: Database Software - Creating Reports & Forms

This lecture discusses the importance of financial information in both individuals personal and business lives. It includes description of the important features of the four main types of firms. Then, discusses the three main types of decisions a financial manager makes. Finally, it discusses the tax implications for the different corporate entities.

This course takes an interdisciplinary approach to ethics in business and provides modules in Ethical Leadership, Ethical Decision-Making, Social Responsibility, and Corporate Governance. Students will actively study ethical theory by carrying out exercises to help them build theory-based tools for encountering ethical problems in business practice. They will also work with cases in business ethics designed to give them practice in developing skills of ethical leadership, ethical decision-making, and carrying out socio-technical analyses to respond to issues of social responsibility. This course will culminate in an Ethics Bowl competition in which students will practice ethics advocacy in a variety of organizational contexts in business. This course is being developed as a part of an NSF-funded project, "Collaborative Development of Ethics Across the Curriculum Resources and Sharing of Best Practices," NSF SES 0551779.

A classroom activity used to help students make decisions about Corporate Social Responsibility based on Bear's (2017) "Organic Delights: Examining the challenges of corporate social responsibility".Full information with teaching noteshttps://doi.org/10.1177/2379298116685671 

This book provides mini-cases for HRD and other disciplines to use for engaging students in incident discussions. Exploring ways to solve problems and make decisions about situations that occur at work.

Welcome to Volume Two of the Crystal Ball series: Foundations for Data Science! I titled the first volume “Introduction to Data Science” because it led you through a dip-your-toes-in-the-water experience. You took a brief tour through the various elements in this diverse field and got a feel for what it was all about. Since you’re still reading, this means you’re still interested, and ready to explore the next level. In Foundations, we’ll solidify your growing knowledge so that you have a firm base on which to build everything else. Future volumes in this series will cover applications, advanced techniques, and some special data types that require special treatment. But it all ultimately rests on the skill set you’ll have built in Volumes One and Two of this series.

This book was created for LD820 Cultivating your Leadership Capabilities. This course is the first course in the MS in Leadership Program at Granite State College and is a requirement of the MS in Nursing Program. This book is licensed under CY BY-SA 4.0. The book was created using CY BY-SA 4.0 materials and has been attributed. Over time, students will add their own CY BY-SA 4.0 work to the book.

Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that. It's about mapping the customer journey to discover customer needs and wants, what's working and what is not, then taking action to improve the customer experience. Customer loyalty is built through providing exceptional customer experiences. This in turn increases revenues through positive company image, referrals, and increased customer lifetime value. Most organizations today realize that they must focus on the customer to remain competitive.

Second Edition

Short Description:
This textbook is based on materials sourced from different practitioners from the world of research design, data collection, analysis, and interpretation. The author and her collaborators have also added materials to supplement the available literature.

Long Description:
Increasingly, the concept of marketing research is being replaced with the term ‘customer or consumer insights’. As decision-makers are bombarded with data, it is important to have an Insights Team or Department which can sift through it all and identify those nuggets of information that can meaningfully explain human behaviour. Such insights must translate into an informed business strategy for success. This book has been curated to ensure that the practice of data collection, analysis, and interpretation is presented from an industry perspective.

Word Count: 42069

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

When you combine the sheer scale and range of digital information now available with a journalist’s "nose for news" and her ability to tell a compelling story, a new world of possibility opens up. With The Data Journalism Handbook, you’ll explore the potential, limits, and applied uses of this new and fascinating field.

This valuable handbook has attracted scores of contributors since the European Journalism Centre and the Open Knowledge Foundation launched the project at MozFest 2011. Through a collection of tips and techniques from leading journalists, professors, software developers, and data analysts, you’ll learn how data can be either the source of data journalism or a tool with which the story is told—or both.